Be My Eyes

Be My Eyes——A Global Mutual Aid Platform for the Visually Impaired

What is Be My Eyes?

Be My Eyes is a mutual aid website and mobile application specifically designed for the visually impaired community. This platform connects users in need of visual assistance with volunteers from around the world who are willing to help. Visually impaired users can initiate video calls through Be My Eyes to receive real-time assistance from volunteers for tasks such as reading instructions, identifying food packaging, and checking clothing colors. The target user group of Be My Eyes includes the completely blind, those with low vision, and the elderly with weakened eyesight, and it also welcomes any volunteers who wish to contribute their time and abilities to help others.

Why Choose Be My Eyes?

Users who choose Be My Eyes can enjoy convenient and immediate visual assistance. Compared to relying on family or friends, Be My Eyes provides globally available, always-online volunteer support, enhancing the ability to live independently. Compared to other similar tools, Be My Eyes stands out for its simple operation, wide coverage, and being completely free. Users do not need complex configurations; after initiating a request, they can immediately connect with the first responding volunteer. The platform is also continuously expanding professional support services, such as connecting with customer service representatives from supporting brands to help solve more complex problems.

Core Features of Be My Eyes

• Real-time video assistance
  • Users can initiate a video call with one click to ask volunteers for help in identifying text, colors, objects, or environmental conditions. This allows visually impaired users to receive timely assistance when encountering difficulties in daily life.
• Expert support services
  • Some brands or institutions collaborate with Be My Eyes, allowing users to directly connect with official customer service personnel for professional product or service support, covering areas such as banking, technology, and healthcare.
• Multilingual support
  • The platform supports multiple languages, facilitating barrier-free communication between users and volunteers from different regions around the world, improving service response efficiency.
• User safety and privacy protection
  • Calls are limited to immediate assistance, and the platform does not store video content, protecting personal privacy and security.
• Intelligent matching and notification system
  • The system automatically matches available volunteers who speak the same language, significantly improving response speed and experience.

How to Start Using Be My Eyes?

1. Visit the Be My Eyes official website or search for "Be My Eyes" in major app stores to download and install the application.
2. Register an account, selecting your role (a user in need of help or a volunteer).
3. Complete your personal profile and set your preferred language.
4. When you need help, click "Call a Volunteer" on the main interface, and the platform will automatically connect you with an available volunteer to start video assistance.
5. If you are a volunteer, when someone requests help, the app will pop up a notification, and you can choose to answer or wait for the next request.

Tips for Using Be My Eyes

• Use ambient light to improve video quality
  • When you need help, it is recommended to initiate the call in a well-lit place so that volunteers can see the picture more easily, making the assistance more efficient.
• Make good use of the "Expert Support" module
  • If you encounter problems involving certain major brand products, you can try calling the company's customer service directly to receive remote assistance from professionals.
• Try to describe the problem scenario
  • Briefly describing the difficulty you are encountering during the call can help volunteers understand your needs faster, saving communication time.

Frequently Asked Questions (FAQ) About Be My Eyes

Q: Is Be My Eyes available now?

A: Be My Eyes is currently available worldwide. Users can download it from the official website or app stores and initiate requests at any time after registration.

Q: What exactly can Be My Eyes help me with?

A: Be My Eyes can help you complete many tasks in daily life that require visual judgment. For example: reading medication labels, checking food expiration dates, identifying currency denominations, recognizing destination signs, assisting with remote form filling, or comparing clothing colors.

Q: Is there a fee to use Be My Eyes?

A: Be My Eyes is completely free. Whether you are a user receiving help or a volunteer, you do not need to pay any fees. Some brands' expert support services are also entirely free.

Q: When was Be My Eyes launched?

A: Be My Eyes was officially launched in 2015 and has grown from a small project to a globally covered platform.

Q: Compared to Seeing AI, which one is more suitable for me?

A: Be My Eyes and Seeing AI are both tools designed to serve the visually impaired. Be My Eyes relies on real volunteers and corporate customer service to provide instant one-on-one video assistance, suitable for scenarios that require personalized, interactive visual aid. Seeing AI is an artificial intelligence-assisted app launched by Microsoft, mainly relying on smartphone cameras and AI to recognize images, text, and scenes, suitable for more automated identification needs. You can decide which one is more suitable for you based on your need for real-time interaction or autonomous AI recognition.

Q: Does Be My Eyes support multiple languages?

A: Yes, Be My Eyes supports multiple languages. You can choose your native language when registering, and the system will automatically match you with volunteers who speak the same language, reducing communication barriers.

Q: Can I register as both a volunteer and a user receiving help?

A: Yes. You can use the same account to both receive help and choose to become a volunteer to serve others when you have time, which can better understand each other's needs.